Terms of Service

Effective Date: June 28, 2026  |  Last Updated: June 28, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Swiss Chalet ("Company," "we," "us," or "our"), governing your access to and use of the website located at swis-chalets.com (the "Website"), as well as any related online ordering platforms, mobile applications, loyalty programs, promotional offerings, and food services provided by Swiss Chalet (collectively, the "Services").

By accessing our Website, placing an order, creating an account, subscribing to a loyalty or rewards program, or otherwise engaging with our Services in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference.

If you are using our Services on behalf of an organization, corporation, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In that case, "you" shall refer to both the individual user and the organization on whose behalf you are acting.

These Terms are governed by the laws of Canada, including applicable provincial and federal legislation. Users located in specific provinces may be subject to additional provincial consumer protection laws, including but not limited to the Consumer Protection Act of Ontario, the Consumer Protection Act of British Columbia, and similar provincial statutes.

2. Description of Services

Swiss Chalet is a Canadian food and dining business that provides customers with a range of food-related services, including but not limited to:

• In-Restaurant Dining: On-site dining experiences offering a curated menu of food and beverages prepared by our culinary team.
• Online Ordering: The ability to browse our menu, place food orders for pickup or delivery through our Website or affiliated third-party delivery platforms.
• Catering Services: Customized food preparation and delivery for events, corporate functions, private gatherings, and other special occasions.
• Takeout and Delivery: Food orders prepared for customer pickup or delivered to a specified address within our service area.
• Loyalty and Rewards Programs: Points-based or membership programs that provide eligible customers with discounts, promotions, or special offers.
• Promotional Offers and Gift Cards: Digital or physical gift cards, coupons, and promotional codes that may be redeemed for food and beverage purchases.
• Customer Account Management: The ability to create and manage a user account to facilitate online ordering, track order history, and manage loyalty rewards.

Swiss Chalet reserves the right, at its sole discretion, to modify, suspend, discontinue, or expand any aspect of the Services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Availability of menu items, services, catering options, and delivery areas may vary by location and are subject to change without notice. Images of food items displayed on the Website are for illustrative purposes only and may not exactly represent the finished product served.

3. Eligibility and User Obligations

3.1 Eligibility

To use the Services, you must be at least thirteen (13) years of age. Users under the age of majority in their respective province or territory (typically 18 or 19 years of age, depending on the jurisdiction) must have the consent of a parent or legal guardian to use our Services, particularly for online ordering and account creation. By using our Services, you represent and warrant that you meet these eligibility requirements.

Certain Services, including the purchase of alcoholic beverages where offered, are subject to age-of-majority restrictions and applicable provincial liquor control legislation, including but not limited to the Liquor Control and Licensing Act and equivalent provincial statutes.

3.2 Account Registration

Some features of our Services may require you to create a user account. When registering, you agree to provide accurate, current, and complete information and to update this information as necessary to keep it accurate and complete. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to accept responsibility for all activities that occur under your account.

Swiss Chalet reserves the right to terminate or suspend your account at any time, with or without notice, if we believe that your account has been compromised or that you have violated these Terms.

3.3 Prohibited Activities

By using our Services, you agree that you will NOT engage in any of the following prohibited activities:

1. Using the Website or Services for any unlawful purpose or in violation of any applicable federal, provincial, or municipal laws, regulations, or ordinances of Canada.
2. Impersonating any person or entity, or falsely claiming an affiliation with any person, entity, or Swiss Chalet itself.
3. Attempting to gain unauthorized access to any portion of the Website, other user accounts, computer systems, or networks connected to Swiss Chalet through hacking, password mining, or any other means.
4. Using automated systems, bots, scrapers, crawlers, or other data extraction tools to access, collect, or monitor the Website or its content without express written permission from Swiss Chalet.
5. Transmitting any unsolicited commercial communications (spam), chain letters, or pyramid schemes through or in connection with the Services.
6. Uploading, posting, or transmitting any content that is defamatory, offensive, obscene, harassing, threatening, or otherwise objectionable.
7. Introducing any viruses, Trojan horses, worms, spyware, or other malicious code that could disrupt, damage, or interfere with the operation of the Website or Services.
8. Circumventing, disabling, or otherwise interfering with security-related features of the Website.
9. Misusing promotional offers, discount codes, loyalty points, or gift cards in a fraudulent manner, including but not limited to creating multiple accounts to obtain duplicate promotional benefits.
10. Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website or Services without the express written consent of Swiss Chalet.
11. Engaging in any conduct that restricts or inhibits any other person from using or enjoying the Website or Services.
12. Submitting false or misleading reviews, ratings, or feedback about our food, services, or staff.

Violation of any of these prohibited activities may result in the immediate suspension or termination of your account and access to our Services, and may subject you to legal action where warranted under applicable Canadian law.

4. Intellectual Property Rights

All content available on the Website and through our Services, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, menu designs, trademarks, trade names, service marks, and software (collectively, "Intellectual Property"), is the exclusive property of Swiss Chalet or its content licensors and is protected by applicable Canadian intellectual property laws, including the Copyright Act (R.S.C., 1985, c. C-42) and the Trademarks Act (R.S.C., 1985, c. T-13), as well as applicable international treaties.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content solely for personal, non-commercial purposes in connection with your use of our Services. This license does not include:

• The right to sell or commercially exploit any content from the Website;
• The right to download or copy account information for the benefit of another merchant;
• The right to use data mining, robots, or similar data gathering or extraction tools;
• The right to use Swiss Chalet's trademarks, logos, or branding in any manner that implies endorsement or affiliation without prior written consent.

Any unauthorized use of our Intellectual Property terminates the limited license granted above and may constitute an infringement of our intellectual property rights, subjecting you to civil and criminal penalties under applicable Canadian law. Swiss Chalet reserves all rights not expressly granted in these Terms.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement.

5. Online Ordering and Payment Terms

5.1 Order Placement

When you place a food order through our Website or affiliated platforms, you represent that you are authorized to use the payment method provided and that the information you submit is accurate and complete. All orders are subject to acceptance and availability. Swiss Chalet reserves the right to refuse or cancel any order at its discretion, including in cases of suspected fraud, pricing errors, or unavailability of menu items.

5.2 Pricing

All prices displayed on our Website are in Canadian Dollars (CAD) unless otherwise stated. Prices are subject to applicable federal Goods and Services Tax (GST), Harmonized Sales Tax (HST), and/or Provincial Sales Tax (PST) as required under the Excise Tax Act (R.S.C., 1985, c. E-15) and applicable provincial tax legislation. The applicable tax will be calculated and displayed at checkout prior to the completion of your order.

Prices for menu items are subject to change without notice. Promotional pricing is valid only for the period specified and is subject to applicable terms and restrictions.

5.3 Payment Methods

Swiss Chalet accepts various forms of payment including major credit cards, debit cards, digital payment platforms, and Swiss Chalet gift cards, subject to availability at the time of your order. All online payment transactions are processed through secure, encrypted third-party payment processors in compliance with applicable Payment Card Industry Data Security Standards (PCI-DSS).

5.4 Refunds and Cancellations

Our refund and cancellation policy is subject to the nature of the order and the circumstances surrounding the request. In general:

• Orders cancelled prior to preparation may be eligible for a full refund.
• Orders that have been prepared or are in transit are generally non-refundable, except in cases of verifiable food quality issues or order errors attributable to Swiss Chalet.
• Complaints regarding food quality, missing items, or order discrepancies must be reported within twenty-four (24) hours of receipt of your order by contacting us at [email protected].

Swiss Chalet reserves the right to issue refunds, credits, or replacements at its sole discretion and in accordance with applicable consumer protection legislation, including but not limited to the Consumer Protection Act, 2002 (Ontario) and equivalent provincial statutes.

5.5 Gift Cards and Promotional Codes

Swiss Chalet gift cards and promotional codes are subject to separate terms and conditions. Gift cards have no expiry date unless otherwise specified and are non-refundable and non-redeemable for cash except as required by applicable provincial law. Promotional codes are valid for a limited time, cannot be combined with other offers unless expressly stated, and are non-transferable.

6. Food Safety, Allergen Information, and Dietary Disclosures

Swiss Chalet is committed to providing safe and high-quality food products. However, our food is prepared in kitchen environments where common allergens, including but not limited to peanuts, tree nuts, dairy, gluten, soy, eggs, fish, and shellfish, may be present. While we take precautions to minimize cross-contamination, we cannot guarantee that any menu item is entirely free from allergens.

Customers with food allergies, sensitivities, or dietary restrictions are strongly encouraged to notify our staff prior to ordering and to review available allergen information on our Website. Swiss Chalet shall not be held liable for any adverse reactions resulting from undisclosed allergen sensitivities. Nutritional information provided on the Website is based on standard preparation methods and may vary based on customization, ingredient substitutions, or supplier changes.

7. Limitation of Liability

To the fullest extent permitted by applicable Canadian law, Swiss Chalet, its directors, officers, employees, agents, licensors, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of or inability to use the Website or Services, including but not limited to:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or goodwill;
• Business interruption;
• Personal injury or property damage arising from your access to and use of our Services;
• Any unauthorized access to or use of our servers or personal information stored therein;
• Any interruption or cessation of transmission to or from the Website;
• Any bugs, viruses, or other harmful content transmitted through the Website by third parties;
• Any errors or omissions in content or for any loss or damage incurred as a result of content posted, transmitted, or otherwise made available through the Website.

In no event shall Swiss Chalet's total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the Services exceed the greater of: (a) the total amount paid by you to Swiss Chalet in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100.00).

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable Canadian law, including the Competition Act (R.S.C., 1985, c. C-34) and applicable provincial consumer protection legislation.

8. Disclaimers — Services Provided on an "As-Is" Basis

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SWISS CHALET EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content on the Website;
• Warranties that the Website will be uninterrupted, error-free, or free of viruses or other harmful components;
• Warranties regarding the results that may be obtained from the use of the Website or Services.

Swiss Chalet does not warrant that menu items depicted on the Website will be available at all times or at all locations. Any reliance you place on information obtained through the Website is strictly at your own risk. Swiss Chalet is not responsible for the content, privacy practices, or conduct of any third-party websites linked to or from our Website.

9. Indemnification

You agree to defend, indemnify, and hold harmless Swiss Chalet, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

1. Your violation of these Terms;
2. Your use of the Website or Services, including but not limited to any information submitted by you;
3. Your violation of any applicable federal, provincial, or local law, regulation, or ordinance;
4. Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or proprietary rights;
5. Any claim that content you submitted or transmitted through the Website caused damage to a third party;
6. Your fraudulent use of promotional offers, loyalty programs, or gift cards.

Swiss Chalet reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without the prior written consent of Swiss Chalet.

10. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services, including third-party food delivery platforms, payment processors, and social media platforms. These links are provided solely for your convenience and do not constitute an endorsement or recommendation by Swiss Chalet of any third-party content, product, or service. Swiss Chalet has no control over the content, privacy policies, or practices of any third-party websites and accepts no responsibility for any loss or damage that may arise from your use of them.

We encourage you to review the terms of service and privacy policies of any third-party platforms you access in connection with our Services.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the federal laws of Canada and the applicable provincial laws of the province in which Swiss Chalet's primary business operations are conducted, without regard to conflict of law principles.

The parties irrevocably agree that the courts of competent jurisdiction in Canada shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. By using our Services, you consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such proceeding in such courts.

Applicable federal legislation governing these Terms includes, but is not limited to:

12. Dispute Resolution

12.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the Services (collectively, "Dispute"), the parties agree to first attempt to resolve the matter informally. You agree to contact Swiss Chalet at [email protected] and provide a written description of the Dispute, including your contact information and a description of the specific relief you are requesting. Swiss Chalet will attempt to respond to your notice within thirty (30) calendar days of receipt.

12.2 Mediation and Arbitration

If the parties are unable to resolve a Dispute through informal negotiation within sixty (60) days of written notice, the parties may mutually agree to submit the Dispute to non-binding mediation conducted by a neutral mediator agreed upon by both parties, in accordance with Canadian mediation standards and practices.

For Disputes that cannot be resolved through negotiation or mediation, the parties agree that binding arbitration may be pursued in accordance with the Arbitration Act of the applicable province, or the Commercial Arbitration Act (R.S.C. 1985, c. 17 (2nd Supp.)) for matters of federal jurisdiction. Any arbitration shall be conducted in Canada in the English language.

12.3 Consumer Rights

Nothing in this Section shall limit your rights as a consumer under applicable provincial consumer protection legislation. Canadian consumers retain all rights afforded to them under applicable law, including rights of redress through provincial consumer protection offices and ombudsman services.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you continue to use our Website or Services. Swiss Chalet reserves the right, in its sole discretion, to terminate or suspend your access to the Website and Services, with or without notice and with or without cause, including but not limited to the following circumstances:

• Violation of any provision of these Terms;
• Conduct that Swiss Chalet believes is harmful to other users, the general public, or Swiss Chalet's business interests;
• Requests from law enforcement or regulatory authorities;
• Unexpected technical issues or service disruptions;
• Extended periods of inactivity in your user account.

Upon termination, your right to use the Website and Services will immediately cease. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, and Governing Law sections.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account shall not affect any rights or obligations that have arisen prior to the date of termination.

14. Changes to These Terms

Swiss Chalet reserves the right to amend, update, or replace these Terms of Service at any time in its sole discretion. Any changes will become effective immediately upon posting of the revised Terms on the Website, with the "Last Updated" date revised accordingly at the top of this page.

It is your responsibility to review these Terms periodically for any changes. Your continued use of the Website or Services following the posting of updated Terms constitutes your acceptance of and agreement to the revised Terms. If you do not agree to the modified Terms, you must discontinue your use of the Website and Services immediately and, if applicable, close your user account.

For material changes to these Terms that significantly affect your rights or obligations, Swiss Chalet will endeavor to provide reasonable advance notice through the Website or via email to the address associated with your account. However, Swiss Chalet is not obligated to provide such advance notice for minor or administrative amendments.

15. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, void, or unenforceable for any reason, that provision shall be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision herein.

Where a provision is found to be invalid or unenforceable but would be valid and enforceable if some part of it were deleted or modified, the provision in question shall apply with such modifications as may be necessary to make it valid and enforceable, to the greatest extent possible reflecting the original intent of the parties.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or guidelines published by Swiss Chalet on the Website, constitute the entire agreement between you and Swiss Chalet with respect to the subject matter herein and supersede all prior or contemporaneous communications, representations, warranties, and agreements, whether written or oral, between you and Swiss Chalet regarding your use of the Website and Services.

No waiver by Swiss Chalet of any right or provision of these Terms shall be considered a further or continuing waiver of such right or provision, nor shall any failure by Swiss Chalet to assert a right or provision under these Terms constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Swiss Chalet to be effective.

17. Force Majeure

Swiss Chalet shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, public health emergencies declared under the Emergencies Act (R.S.C. 1985, c. 22 (4th Supp.)), government orders or restrictions, labor disputes, supply chain disruptions, power outages, telecommunications failures, or acts of terrorism or war.

18. Accessibility

Swiss Chalet is committed to making its Website and Services accessible to all individuals, including persons with disabilities, in accordance with the Accessible Canada Act (S.C. 2019, c. 10) and applicable provincial accessibility legislation, including the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If you experience any accessibility issues with our Website or require accommodations to use our Services, please contact us at [email protected].

19. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you wish to report a violation or submit a legal notice, please contact Swiss Chalet using the following information:

We endeavor to respond to all inquiries within five (5) to ten (10) business days. For urgent matters relating to food safety, allergen concerns, or potential health risks, please contact us immediately by email at [email protected] and clearly mark your communication as URGENT in the subject line.