Frequently Asked Questions

Absolutely. Swiss Chalet proudly offers home delivery across our service area in and around Etobicoke, Ontario. You can place a delivery order via our Delivery page, by phone at +1 416-233-4573, or through our website checkout. Delivery fees and estimated arrival times will be displayed at checkout based on your address.

Typical delivery times range from 35 to 55 minutes depending on your distance from our Etobicoke location and current order volume. Once your order is confirmed, you will receive an estimated time of arrival. For real-time updates, please contact us directly. We always strive to deliver your meal as fresh and promptly as possible.

Yes, a minimum order of $20 CAD is required for delivery orders. This ensures our drivers can operate efficiently and maintain fresh food quality en route to you. There is no minimum for in-store pickup or dine-in. For large group or catering orders, please contact us for bespoke arrangements.

Our signature dish is the Swiss Chalet Rotisserie Chicken — slow-roasted on an open flame rotisserie until golden, juicy, and tender. Served with our legendary Chalet Sauce, this is the dish that has made us a Canadian household name. We offer quarter, half, and whole chicken portions, alongside a wide selection of sides and swisschalet favourites. Browse our full menu here.

We take food allergies and dietary needs seriously. Our menu includes gluten-conscious, dairy-free, and low-calorie options. Detailed ingredient and allergen information is available on our Menu page. If you have a severe allergy, we strongly recommend contacting us directly at +1 416-233-4573 before ordering so our kitchen team can take the necessary precautions.

All Swiss Chalet rotisserie chickens are fresh — never frozen. We source from trusted Canadian farms and receive fresh deliveries daily. Each bird is seasoned with our proprietary blend of herbs and spices, then slow-roasted on the rotisserie to ensure maximum flavour and succulence. Quality and freshness are at the heart of everything we do at Swiss Chalet.

Yes! Swiss Chalet introduces seasonal specials and limited-time menu additions throughout the year, celebrating Canadian seasons and local produce. Follow us on social media or check our website regularly to stay up to date with new offerings. Sign up for our newsletter via the Contact page to receive updates directly to your inbox.

Yes — Swiss Chalet's catering service is available for corporate events, family gatherings, weddings, and more. We offer full rotisserie spreads, side-dish platters, and our famous Chalet Sauce in bulk. Our catering team will work with you to tailor a menu that suits your event size and dietary needs. Contact us at [email protected] or call +1 416-233-4573 to discuss your event.

We recommend booking catering orders at least 72 hours in advance for standard events. For larger gatherings of 50 people or more, a minimum of one week's notice is preferred to ensure the highest quality and availability. We do our best to accommodate shorter-notice requests — please get in touch and we will advise on current availability.

Our catering packages start from a minimum of 10 persons. For smaller gatherings, our Family Feast bundles available through standard ordering may be a great fit. Catering orders are priced per person and include your choice of rotisserie proteins, sides, sauces, and serving ware. A full quote will be prepared after your initial consultation with our catering coordinator.

Both options are available. We offer catering delivery directly to your event venue within our service area, as well as convenient pickup from our Etobicoke location at 2955 Bloor St W. Delivery for catering orders is subject to a separate logistics fee based on distance and order size. Our team will outline all costs clearly in your catering quote. Request a quote today.